COPYRIGHT © 2016-2017 by Michael Herman, Toronto, Canada. All rights reserved.
This article is a work-in-progress [WIP] placeholder.
Why would you prefer to work for Amazon (or Facebook) over Microsoft (or Salesforce)?
Scenario 1: These are organizations with an unrelenting, unbelievable, and successful focus on happy customers. …a true, genuine, deliberate focus on building and maintaining positive relationships with their customer and partners? Would you choose to work for a Scenario 1 organization? …maybe.
Scenario 2: These are the other companies that really need your help and are willing to hire you to help make the important changes necessary to develop the same sort of unrelenting focus on building and maintaining positive customer and partner relationships Would you choose to work for a Scenario 1 organization? …maybe.
I have the option (luxury) to consider all 4 types of opportunities and in each case, work with some brilliant people. Which organization(s) would you pick?
With a Scenario 2 company, you’re starting work working for an organization in a net deficit position with respect to customer happiness, respect, and trust. Job one is to move the organization from a net negative position to a net neutral or, hopefully, positive position in the marketplace; then build of there. If you know or deeply understand the Scenario 2 company, you’re likely being asked “to return and to help” as a trusted soldier. You likely know and understand the root causes that have landed the organization at the bottom of the ladder of customer satisfaction.
With a Scenario 1 company, you’re starting work working for an organization in a net positive position with respect to customer happiness, respect, and trust. There is no Job one because the organization already has a great positive report with its customer and partners – not just its largest revenue-generating customers but all customers; from
- Individual individuals
- Single-person corporations,
- Two-person partnerships,
- Small businesses/enterprises,
- Medium size businesses/enterprises,
- Large businesses/enterprises, and
- Extra large businesses/enterprises.
Scenario 1 organizations are already at or near the top of the customer satisfaction mountain and are only striving to be even better. They and yourself are not starting work each day working in a negative hole. Thriving is thriving …thriving to be your best from a positive starting position of customer and partner happiness, respect, and trust.
Scenario 2 organizations start work each day in a negative hole. Yes, there may be places where, on some days, you can stand on something to see over the top of the hole and things don’t look so dreary …but it’s not guaranteed …and it’s neither fun nor enjoyable to work there every day. Thriving is equivalent to surviving. #NotFun
#Graphitization of the Amazon Leadership Principles (introducing Personal Leadership Principle Maps) – Iteration 1
Enterprise Architect and Data Scientist
M: 416 524-7702
Living at the intersection of Enterprise Architecture, Enterprise Knowledge, and Data Science